Frequently Asked Questions
How will my order be shipped?
Shipping Times & Rates
Complimentary shipping on all orders. All orders will be shipped via FedEx. Please allow 4-5 business days to receive your order. Items ordered together may not always ship together. If your order requires more than one shipment, you will only be charged one shipping fee. Items on special order may take longer. You may verify the status of your order and shipment by contacting Customer Service at 800 843 3269.
Engraving Schedule: Please allow an additional 2-3 days for delivery of machine-engraved items and an additional 4-5 days for delivery of monogrammed and hand-engraved items. Items on special order may take longer.
Currently we are only able to accept online orders to shipping addresses within Canada. To inquire about shipments to addresses outside of Canada, please contact Customer Service at 800 843 3269.
Articles are accepted for credit or exchange in the country where they were originally purchased, if returned in saleable condition within 30 days and accompanied by a sales receipt. Kindly note that Tiffany does not accept exchanges or refunds on any fragrance sale. Tiffany fragrances are delivered in the packaging pictured on our site, not in our signature blue box. Some exclusions may apply. A refund will be made to the purchaser upon request if payment has been received. The refund to the purchaser will be in the form of the original tender. Gift recipients are entitled to a non-refundable merchandise credit. To return or exchange your gift selection, you may either bring your item or send your item to the Tiffany store nearest you. For a list of our store locations click here
If you have any questions, please contact Customer Service at 800 843 3269. View Customer Service Hours